|
Support Directory > To contact us please choose
from the following links.
On-Line Ordering
Making
a purchasing online couldn't be easier. Simply
browse around our website. Your low no-haggle
purchase price is clearly indicated with the
product description. When you find what you are
looking for, just add it to your shopping cart.
When you are ready to buy, just checkout. Your
shipping and billing information is processed
through our secure server.
Upon acceptance of
your credit card, an order confirmation will be
sent to the e-mail address you have specified in
your account information.
Once
we've shipped your order, you can track your
shipment on-line using your invoice number. We'll
tell you when your order was shipped and by what
carrier. You will be contacted by the carrier for
a convenient delivery time. Refused shipments are
subject to a 20% restocking fee, and customers
will be responsible for shipping charges both
ways.
Shipping
Please allow two to four weeks for delivery
Shipping charges for continental US destinations
are clearly indicated on your order.
Delivery Time
We generally ship all approved orders within 3
business days, and shipping takes between one to
four weeks for delivery (in the continental US)
depending on the final destination. For custom
"Design your Own" orders, please allow additional
time for your unit to be assembled. If your order
will not be delivered within this time, you will
be notified shortly after we process your order.
If delivery time is important, please contact us
for current shipment status. We will not be able
to provide any tracking information until 3 weeks
have past from order date. Most items ship via
freight, which typically takes longer than the
smaller UPS shipping items. If it has not been 3
weeks from your order date, please wait to contact
us for shipping information.
Delivery
The credit card holder must sign for the item when
it is delivered. ALL shipments will require the
card holder's signature. All items ordered, unless
otherwise noted, will be delivered at the
customer's driveway. Delivery persons will not
carry goods beyond the end of the truck. It is the
customer's responsibility to take the goods off
the truck and into the home or office. Inside
delivery and/or setup can be requested for an
additional charge.
Order
Cancellations
All order
cancellations must be submitted by email: Any
cancellation made after a product ships is subject
to a 20% cancellation & restocking fee plus
shipping and customer will be responsible for
shipping charges for all cancellations.
Any
Order Cancelled After 24 Hours Of Ordering Will Be
Subjected To 20% Restocking Fee.
Refused
Shipments
Refused shipments are subject to a
20% restocking fee plus
shipping charges.
Any cancellation
made after a product ships, or refusal of a
product, is subject to a 20% cancellation &
restocking fee plus shipping and customer will be
responsible for shipping charges for all returns.
Returns
All returns are subject to a
15%
restocking fee plus all shipping charges.
No returns are allowed after 21 days after
products are received.
Credit Card
Fraud
Credit card fraud will be prosecuted to the
fullest extent of the law. We reserve the right to
contact your bank and request "authentication" of
the card holder. All suspected fraudulent
transactions will be reported to the issuing bank
and local law enforcement. Any phone numbers,
addresses, e-mail, or contact information you
provide will be given to banks and law enforcement
agencies if we suspect fraud.
Customer Service
At
Fitness Equipment Catalog, we want to make sure
you're happy, even after your purchase. Should you
need any assistance with your purchase, our
trained customer service staff will be pleased to
assist you.
If you have any questions regarding products,
prices or ordering information,
please use our contact form to send us your
questions. You will normally receive a reply
from one of our customer service
representative
within 24hrs.
top |
